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17/03/2014 Agenda Kaupang carried out a user survey for the NPD. The purpose is to learn what key players in the outside world think about how the NPD works and solves its tasks.
The users have been asked about how they perceive the Directorate’s plans and priorities, deliveries and services. Interviews have been conducted with public players and representatives of licensees and operators. There was also a questionnaire directed at participants in production licence committees.
The NPD receives generally very positive feedback from the users. The report indicates, for example, that
The NPD is generally praised very highly by the MPE, e.g. as a competent supporter with considerable professional integrity. The NPD is described as being able to deliver and service-minded, and the cooperation is characterised as very good. According to the MPE, the NPD has no obvious areas in need of improvement; however, there are some areas which require attention:
The results from the survey are compared with a corresponding survey carried out in 2010. The report shows that the perceptions of the NPD in 2013 are very similar to the viewpoints from 2010.